AKTUÁLNĚ
Opravy a servis - Mobilní telefony a příslušenství - YDD! s.r.o. On-line výkup telefonů - Mobilní telefony a příslušenství - YDD! s.r.o. Pomůžeme, poradíme - Mobilní telefony a příslušenství - YDD! s.r.o.

NOVINKY

20.9.2016

Na světě je první paměťová karta s kapacitou 1000 GB

více

12.9.2016

Druhé hodinky od Applu jsou zejména pro plavce a lovce pokémonů

více

12.9.2016

Legomobil nebude. Project Ara byl oficiálně zastaven

více

Zobrazené novinky: 71-80
Další stránky:1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81 | 82 | 83 | 84 | 85

Zobrazit po 5-ti, 10-ti, 50-ti, 100 na stránku.

Čtvrtý operátor by se mohl jmenovat Air Mobile

15. 10. 2012

Pokud skupina PPF uspěje v nadcházející aukci kmitočtů na novou mobilní síť, mohl by se operátor jmenovat Air Mobile. Alespoň takové jméno si skupina PPF zaregistrovala jako ochrannou známku.

O registraci ochranné známky Air Mobile informovaly Hospodářské noviny. Skupina PPF, jejímž majoritním vlastníkem je Petr Kellner, si tuto a několik dalších ochranných známek zaregistrovala prostřednictvím své banky Air Bank.

Na Úřadu průmyslového vlastnictví si PPF nechala zaregistrovat logo případného čtvrtého operátora. Jeho podobu jsme vcelku přesně odhadli už více než před měsícem. Ale těžké to nebylo, grafická podoba zcela jasně vychází z loga banky Air Bank. Jen místo Air Mobil se operátor bude případně jmenovat Air Mobile.

Jestli se ale čtvrtý celoplošný operátor opravdu bude jmenovat Air Mobile, zůstává otázkou. Především musí skupina PPF, jako jediný zájemce mimo trojici současných operátorů, uspět v aukci. Ta proběhne na přelomu listopadu a prosince letošního roku. A následně není jisté, že použije právě toto jméno. S ohledem na sesterskou Air Bank je to ale pravděpodobné.

Skupina PPF už na případný vstup mezi mobilní operátory zbrojí. Prostřednictvím dvou firem, které mají na PPF vazby, se uchází o krachujícího operátora U:fon, jenž provozuje mobilní služby na atypické frekvenci standardu CDMA (více zde).

Spolu se jménem a logem Air Mobile si PPF zaregistrovala i ochranné známky Air Safe, Air Insurance a Air Services. Jejich případné použití ale zatím není jasné.

Zdroj: mobil.cz ze dne 15.10.2012


ZTE už předstihlo LG. Do pětky se tlačí i Huawei

17. 09. 2012

Největším výrobcem mobilů zůstává Samsung. Jeho náskok před Nokií se zvyšuje. Čínské ZTE prodalo meziročně téměř o 5 milionů telefonů více a poskočilo na čtvrté místo. Na Apple ale stále ztrácí 10 milionů kusů. Celkově se ale prodalo méně telefonů, než analytici očekávali.

Výrobci mobilních telefonů nezažívají dobré období. Data společnosti Gartner ukazují, že celosvětové prodeje mobilních telefonů pokračují v poklesu. Za druhé čtvrtletí letošního roku se prodalo 419 milionů telefonů. To je v meziročním srovnání pokles o 2,3 procenta. Rychle ale roste podíl chytrých telefonů. Zatímco ve druhém čtvrtletí loňského roku tvořil zhruba třetinu prodejů (36,7 procenta), letos už se blíží jejich podíl k polovině (42,7 procent).

Není to tak dávno, co Nokia běžně prodávala přes 100 milionů telefonů za čtvrtletí. V současnosti zůstává největším výrobcem na světě Samsung, který prodal celkem 90,4 milionů. Druhá Nokia zaostala o 7 milionů kusů, když prodala 83,4 miliony telefonů. Za vedoucí dvojicí je se značným odstupem Apple s necelými 30 miliony prodaných iPhonů (28,8 milionů kusů).

Náskok Samsungu na Nokii se tak zvyšuje. Právě jihokorejský výrobce byl jedním z mála, kdo dokázal prodat více telefonů než v prvním čtvrtletí letošního roku. Naopak Apple zaznamenal pokles o 12,6 procenta. Přesto jeho výsledky zůstávají skvělé, když v meziročním srovnání prodal téměř o 10 milionů telefonů více.

Prodeje mobilních telefonů (mil. kusů)
Značka 2Q 2012 2Q 2011
Samsung 90,4 69,8
Nokia 83,4 97,9
Apple 28,9 19,6
ZTE 17,9 13,1
LG 14,3 24,4
Huawei 10,9 9,0
TLC Communication 9,4 7,9
HTC 9,3 11,0
Motorola 9,2 10,2
RIM 8,0 12,7
Ostatní 137,2 153,0
Celkem 419,0 153,0

Hlavní podíl na silné pozici Samsungu má zřejmě jeho úspěch na trhu smartphonů. Podle odhadů společnosti Gartner tvořily smartphony přes polovinu všech prodaných telefonů se značkou Samsung. Celkově prodal tento výrobce 45,6 milionů chytrých telefonů, přičemž největší podíl na tom měla rodina Galaxy.

Nový Galaxy SIII byl dokonce ve druhém čtvrtletí nejprodávanějším telefonem na platformě Android, což je u prémiového modelu velký úspěch. Samsung jich dokázal za dva měsíce prodat 10 milionů a ještě nestačil pokrýt všechny požadavky zákazníků.

"Samsung a Apple posilují svou dominantní pozici na trhu smartphonů. Dohromady jim již patří více než polovina trhu," uvádí analytik společnosti Gartner Anshul Gupta. Podle dat, která tato výzkumná společnost získala, se rychle zvyšuje odstup této dvojice od ostatních výrobců. Tržní podíl žádné z dalších značek nepřekračuje 10 procent. To platí i o Nokii, které ještě před nedávnem patřila více než polovina trhu s chytrými telefony.

Tržní podíl výrobců mobilních telefonů
Značka 2Q 2012 2Q 2011
Samsung 21,6 % 16,3 %
Nokia 19,9 % 22,8 %
Apple 6,9 % 4,6 %
ZTE 4,3 % 3,0 %
LG 3,4 % 5,7 %
Huawei 2,6 % 2,1 %
TLC Communication 2,2 % 1,9 %
HTC 2,2 % 2,6 %
Motorola 2,2 % 2,4 %
RIM 1,9 % 3,0 %
Ostatní 32,8 % 35,7 %
Celkem 100 % 100 %

Zajímavým faktorem je rychle rostoucí podíl čínských výrobců na celkovém trhu s mobilními telefony. ZTE je největším čínským výrobcem a patří mu čtvrté místo na světě, když s téměř 18 miliony prodaných kusů odsunul na páté místo LG. Tomu se obecně příliš nedaří a meziročně prodal o 10 milionů telefonů méně.

Naopak další z čínských výrobců Huawei přidal v meziročním srovnání skoro 2 miliony kusů a celkem prodal 10,9 milionů telefonů. Pokud se tento trend potvrdí, mohlo by LG vypadnout z pětky největších výrobců již do konce roku. Na sedmém místě je již navíc značka Alcatel, za kterou stojí třetí čínský výrobce TCL Communication. Alcatelů se prodalo 9,4 miliony. Čínským firmám tak již patří téměř 10 procent trhu.

I druhé čtvrtletí letošního roku potvrzuje zajímavý trend na trhu se smartphony. Tradičním výrobcům těchto telefonů se totiž nedaří. Nejde jen o Nokii, pokračujícímu propadu čelí také tchajwanské HTC, které ve srovnání se stejným obdobím loňského roku prodalo jen 9,3 milionu kusů a bylo předstiženo právě TCL Communication.

Ještě výraznější problémy má pak výrobce telefonů BlackBerry, kanadská Research In Motion. Ta prodala necelých 8 milionů kusů (propad o 4,5 milionů) a uzavírá desítku. Zhruba milion kusů ztrácí na americkou Motorolu, které se nedaří ani po akvizici Googlem. Celkem 9,2 milionů prodaných telefonů totiž znamená pokles zhruba o milion kusů ve srovnání s loňskem. Z desítky pak úplně vypadlo Sony.

Dříve velmi populární značka Sony Ericsson přešla již definitivně pod křídla japonského koncernu a změnila se na Sony Mobile. Informace o prodejích jsou již tak součástí celkových výsledků Sony Corporation. Stejná situace panuje i v případě Motoroly, jejíž výsledky jsou zahrnuty do celkových výsledků Google. Obě firmy přitom oficiálně zveřejňují pouze informace o tržbách a provozním zisku, nikoli konkrétní počty prodaných telefonů.

Nevíme tedy, kolik ztrácí Sony na desítku, nicméně jasné je, že tržby divize Sony Mobile meziročně vzrostly o 132,9 procenta, když dosáhly hodnoty 285,6 miliard jenů (73 miliard korun). Přesto je ale divize stále v provozní ztrátě 28,1 miliarda jenů (7 miliard korun).

Zdroj: mobil.cz ze dne 17.09.2012


Má smysl kupovat smartphone u operátora? [zamyšlení]

04. 09. 2012

Kde koupit nový chytrý telefon? U operátora, který má jen omezenou nabídku, anebo v normálním obchodě, kde může být cena vyšší?

V Česku se stále více než polovina mobilních telefonů prodá prostřednictvím distribuční sítě operátorů. V minulosti byl podíl takto prodaných mobilů ještě vyšší, postupně ale vliv operátorů klesá a prostor dostávají i přístroje z volného trhu. Proč zákazníky přestává bavit nakupovat u operátorů a má vůbec takto koupený přístroj nějaké výhody?

Horší nabídka operátorů

Porfolio telefonů v nabídkách operátorů nikdy nebylo tak široké jako na volném trhu. Operátor je obchodník jako každý jiný, a tak zalistuje vždy jen telefony, o kterých se domnívá, že se budou dobře prodávat a že mu vhodným způsobem vykryjí všechny kategorie od lowendů až po třídu špičkových mobilů. Možná se tak trefí do vkusu většiny, ale zákazník se specifickými požadavky musí stejně provést individuální a tím pádem cenově méně výhodnou objednávku. Anebo se poohlédnout jinde.

V posledním roce nabídky telefonů veřejně poskytovaných operátory zeštíhlely. Preferované jsou nyní chytré telefony. Na obyčejné mobily bez operačního systému narazíte spíše výjimečně a pokud, většinou se na ně nevztahuje dotovaná nabídka při nákupu s tarifem. Důvod tohoto trendu je jasný, operátoři se snaží prodat služby mobilního internetu a k jeho použití jsou vhodnější smartphony. Internet dohromady s hloupým mobilem by mohl uživatele spíše odradit.
Málo výhodné dotace a prodloužení úvazku

Se špatně nastavenými dotovanými cenami souvisí další z příčin, proč už lidé telefony od operátorů nechtějí. Dotační politika operátorů u nás byla v porovnání s okolními státy vždycky spíš k pousmání, ani s nejvyššími tarify jsme nikdy nebyli schopni dosáhnout na symbolickou korunu u těch nejatraktivnějších telefonů, jako je například iPhone.

Teď nás navíc operátoři nutí vybrat si, zda chceme výhodnější volání s více volnými jednotkami, anebo levnější mobil. Obojí zároveň buď nejde vůbec, nebo jen při nesmyslně dlouhém tříletém úvazku. Kdoví co bude za tři roky? Co když nový mobil budu chtít už za dva? Vodafone byl donedávna jediný operátor, kterému po zakoupení nového mobilu za dotovanou cenu stačilo využívat služby půl roku. S nástupem Férových tarifů sice ceny o něco snížil, ale za to ním musíte uzavřít smlouvu na 24 měsíců.

Pomalé aktualizace a ochuzené balení

I když cena u operátorů není extrémně výhodná, pro člověka, který si chce tak jako tak pořídit nový tarif, může být dvoutisícová sleva argumentem. Už si ale neuvědomí, že smartphony zakoupené u operátorů mají často ochuzené balení. Slevu za úvazek, kterou získáte při nákupu, pak rázem ztratíte na chybějícím příslušenství. Například smartphone Sony Xperia P, prodávaný tuzemskými operátory, postrádá v krabičce NFC štítky, HDMI kabel a kožené pouzdro na telefon. To je příslušenství v hodotě zhruba 1 500 Kč. V balení z volného trhu a tedy běžných elektroprodejen nebo e-shopů přitom všechny tyto věci najdete.

Smartphony jsou vlastně malé počítače a takové zařízení vyžaduje aktualizace. Bohužel operátoři mají nepříjemný zlozvyk zasahovat do firmwaru telefonů různými způsoby, někdy jen proto, aby jedna ikonka v nabídce měla jejich barvy nebo se telefon při zapnutím ohlásil logem operátora. Světových operátorů je však mnoho a výrobce vydává softwarové aktualizace postupně. Z tohoto pohledu je nejvýhodnější vlastnit zcela nebrandované zařízení s globálním softwarem. Ze zkušeností vlastních i našich čtenářů víme, že prodlevy mezi globální a operátorskou aktualizací pro tentýž model se někdy počítají i na měsíce. V horším případě operátor nenabídne aktualizaci vůbec žádnou.

Nevaž se, odvaž se! Výhody operátorů za úpis nestojí

Nepodepisujte. Nechte si otevřená zadní vrátka. Se smlouvou na neurčito udržíte operátora v šachu a máte větší prostor na cenové manévry.

Před nákupem nového mobilu vždy dobře zvažte, nakolik výhodná je dotovaná cena u operátora. Pokud se rozhodnete pro koupi s tarifem, připravte se u vybavenějších modelů na možnost chudšího balení a taktéž pozdější přístup k aktualizacím. Pokud dáte přednost nákupu v běžném obchodě, vyberte si raději prodejny s oficiální distribucí. O několik tisíc nižší cena u telefonů z šedého dovozu je jistě lákavá, ale zde můžete narazit na problémy jiného druhu. Například by ve vašem telefonu mohla chybět čeština.

Zdroj: mobilmania.cz ze dne 4.9.2012


Nevaž se, odvaž se! Výhody operátorů za úpis nestojí

07. 08. 2012

Nepodepisujte. Nechte si otevřená zadní vrátka. Se smlouvou na neurčito udržíte operátora v šachu a máte větší prostor na cenové manévry.

„Když ptáčka lapají, pěkně mu zpívají“, praví lidová moudrost, která pasuje bezezbytku na naše dva největší mobilní operátory. V líbivých reklamách a slibech X% slev, neomezeného volání (*jen někdy) a telefonů za korunu jsou přeborníci. Každá výhoda je ale podmíněna smlouvou, a to na dva či tři roky nepodmíněně a mnozí zákazníci mi také určitě potvrdí, že jakmile máte smlouvu a něco potřebujete, nejste pro konzultanty operátora „zajímaví“. Vodafone není na své ovečky takový pes a standardně chce úpis jen na půl roku v případě, že zákazník chce dotovaný telefon.

Jistě jste prokoukli trochu nadsázky v charakteristice smluvního vztahu na dobu určitou, pravdou ovšem je, že pokuty za jejich předčasné vypovězení jsou kruté. Na rozdíl od Anglie a dalších zemí, kde sankce fungují jen v symbolické rovině. Viz níže.

"Lepší nabídku v ČR dostanete, jen když pohrozíte přechodem ke konkurenci a sami si ji vyjednáte. Tento postup doporučuje i šéf ČTÚ Pavel Dvořák".



Minulý rok před Vánoci jsem nabádal k obezřetnosti před koupí dotovaného telefonu u operátora. Dotace na českém trhu se u tarifů blíží nule a i těm nejvíce utrácejícím zákazníkům z řad domácností či drobných podnikatelů „dá“ operátor slevu maximálně pár tisíc. Důvod doporučení byl jasný – otevřená zadní vrátka pro případ, že by se objevila výrazně lepší nabídka a vy jste mohli přejít ke konkurenci.


Nelíbí se vám vysoké ceny? Vyhrožujte odchodem, poradil už několikrát spotřebitelům předseda Rady ČTÚ.

A stalo se. Nebyla to taková pecka jako ve Francii, Polsku, Rakousku... ale „flatový“ paušál Vodafonu za 1 490 Kč šlo označit za dobrou nabídku. Čerstvě uvázaný zákazník O2 či T-Mobilu s úvazkem k útratě o tisícovku výše tak „splakal nad výdělkem“, rozdíl v ceně za služby jde v takovém případě do tisíců korun. Ale hlavně, tím, že se upíšete na dva či tři roky se připravíte o možnost pohrozit operátorovi odchodem a vyjednat si „podpultovou“ nabídku. Je to smutné, ale jinak se u nás k lepším cenám nedostanete.

Představme si zákazníka, který se únoru 2011 uvázal k využívání tarifu O2 Neon XL či T-Mobile Grand na dvě léta s 30% slevou. Takový zákazník platí měsíční paušál 1 400 Kč za tarif a dalších 600 Kč dá za data a SMS. Oba tarify mají v podstatě shodné parametry – volání do vlastní sítě zdarma a k tomu volné minuty do ostatních sítí: zhruba 450 minut u O2 a 260 minut v případě T-Mobilu (zohledňuji účtování po minutách). Tarif tedy nelze označit za neomezený, ale kdybychom do srovnání vybrali O2 Neon XXL či T-Mobile Grand Plus, byl by rozdíl ještě markantnější.


Prokoukněte fígle operátorů: jak z nás mámí peníze?

Cenu hovoru už dávno nezjistíte jen podle minutové sazby. Podstata je schovaná hlouběji. Naučte se prokouknout triky operátorů.


Pokud by zákazník takové akce využil, zaplatí za dva roky 48 000 Kč s omezeným tarifem. Pokud by žádnou akční nabídku neměl a platil plnou cenu a po deseti měsících přešel k Vodafonu, zaplatí za dva roky o 1 140 Kč méně (celkem 46 860 Kč) a po 14 měsíců bude mít neomezené volání i SMS. Rozdíl sice není velký, plusem ovšem zůstává volnost ke změně operátora, pokud by se objevila lepší nabídka.

Úvazek? Vřele nedoporučujeme

Horší situace nastává při koupi dotovaného mobilu, který většinou nelze kombinovat s akcí na slevu na paušálním poplatku. Ona 30% sleva totiž za dva roky udělá nemalé peníze (v našem případě 14 400 Kč) a takovou slevu vám na našem trhu žádný operátor na telefon nedá, ani když mu budete posílat čtyři tisíce měsíčně. Například novinkovou Nokii C7 prodával v únoru 2011 O2 s nejvyšší měsíční útratou za 195 Kč, což byla oproti plné ceně 9 595 Kč pecka a taková dotace už pak u českého operátora nebyla k vidění. Ale ani s ní by se telefon v našem příkladu nevyplatil.

Nejvyšší dotace na českém trhu nyní dosahují zhruba pěti tisíc korun a každému bych radil pověstné třikrát řež a jednou podepisuj. Sankce za odstoupení od smlouvy na dobu určitou jsou totiž nastaveny tak vysoko, aby si zákazník přechod ke konkurenci před vypršením smlouvy hodně dobře rozmyslel.

A pokuty jdou nahoru, ještě loni jste se v případě tarifního úvazku mohli ze spárů O2 vykoupit uhrazením pokuty 150 Kč za každý měsíc, který zbýval do konce úvazku, dnes je to 250 Kč. To je jen o 50 Kč méně než nejnižší Neon S, takže máte na vybranou – zaplaťte 250 Kč krát X měsíců za nic (za to, že vás O2 pustí ke konkurenci) nebo si snižte tarif a plaťte 300 Kč měsíčně za 40 minut do všech sítí a neomezené volání do vlastní sítě o víkendech a svátcích...

Chceš odejít? Tak plať!

Stejná pokuta platí i pro zákazníky se smlouvou na 3 roky – 250 Kč za každý měsíc, který zbývá do konce úvazku. Jinak to je, pokud máte jen dotovaný telefon a úpis na dvě léta, pak stačí doplatit dotaci, kterou jste dostali a můžete jít.

T-Mobile dlouhá léta vyplacení se ze smlouvy vůbec nedovoloval, prosby zákazníků vyslyšel až letos v dubnu. Platí následující: pokud jste se uvázali k minimálnímu měsíčnímu plnění (MMP) a chcete odejít ke konkurenci, pak musíte operátorovi doplatit úhrn částek rovnající se MMP za měsíce, které zbývají do konce úvazku. Pokud máte smlouvu na dobu určitou bez úvazku k MMP, pak je třeba doplatit všechny zbývající měsíční paušály. Vyplatí se proto snížit tarif na nejnižší možný.

Automatické prodlužování smluv: uvázat a nepustit

Jednou podepíšete smlouvu a závazku už se nezbavíte. Teoreticky můžete odmítnout, praxe našich čtenářů ale ukazuje něco jiného...


Pro úplnost Vodafone: Ten si vás uváže na půl roku, jen pokud si od něj koupíte dotovaný telefon. Jeho cena se řídí dle zvoleného měsíčního plnění, proto si je v případě zrušení smlouvy na dobu určitou nechá Vodafone vyplatit v úhrnu za měsíce, které zbývají do konce úvazku.

Věřím, že pravidelní čtenáři MobilManie jsou natolik zběhlí, že by do dvou a víceletého kontraktu s operátorem v dnešní době nešli, ale najde se mnoho těch, kteří slepě platí horentní sumy každý měsíc a jednou za pár let, když jdou okolo prodejny toho „svého“ operátora, se zajdou optat, zda už nemají nárok na nový telefon. Bohužel už si nespočítají, že dotace je minimální. Pro ty budiž dnešní článek výstrahou.

V zahraničí odchod tolik nebolí

Itálie: Zrušení smlouvy je většinou bezplatné. Pouze při rušení velmi čerstvé smlouvy se platí „cena ospravedlnitelná skutečnými náklady“ a operátor tyto náklady musí doložit (regulátor vyjmenoval konkrétní položky).

Španělsko: Sankce za zrušení smlouvy nejsou regulované. Je stanoven strop pro poplatky za měsíce zbývající do konce úvazku. Maximální hodnota je požadována pouze při rušení čerstvých smluv, se stářím smlouvy tento poplatek klesá. Např. Telefónica má zmíněný strop u ročního kontraktu 5 eur za každý měsíc do konce úvazku.

Velká Británie: Neregulováno. V praxi jsou sankce spíše symbolické, zákazník s nimi musí být seznámen ještě před podepsáním smlouvy a kdykoliv v průběhu kontraktu musí být schopen si dopočítat výši aktuální pokuty. Britský regulátor Ofcom nedávno oznámil, že tři největší poskytovatelé pevných linek (BT, TalkTalk a Virgin Media) sníží poplatky za zrušení smlouvy o 85 %.

Německo a Nizozemí: Není regulováno. V těchto zemích jsou na tom však velmi podobně jako u nás a sankce za zrušení smlouvy jsou výraznou bariérou bránící v přechodu k jinému operátorovi.

Zdroj: mobilmania.cz ze dne 7.8.2012


Microsoft drtí Android u soudů, může zakázat prodej telefonů Motorola v Německu

27. 07. 2012

Microsoft pokračuje ve spanilé jízdě proti Motorole a jejímu majiteli Googlu. Německý soud dnes rozhodl, že telefony Motorola porušují patent Microsoftu. Ke stažení telefonů z pultů stačí složit 10 milionů eur.

Soudce oblastního soudu v Mannheimu Andreas Voß dnes vydal rozhodnutí, podle kterého společnost Motorola Mobility porušuje patent společnosti Microsoft na systém pojmenování souborů v systému FAT, který usnadňuje přenos souborů mezi PC a mobilními zařízeními.

Patentový analytik Florian Müller upozorňuje, že jde již o třetí soudní vítězství Microsoftu nad Motorolou (jíž nyní vlastní Google) za poslední tři měsíce. Motorola je přitom poslední velký výrobce telefonů s Androidem, který Microsoftu neplatí licenční poplatky.

Patent EP0618540 popisuje možnost uložení zkráceného a nejméně jednoho dlouhého názvu pro soubory v souborovém systému FAT (File Allocation Table), který je i po třiceti letech stále rozšířený.

Soudce na základě porušení patentu ze strany Motoroly přiznal Microsoftu právo na soudní opatření, které na německém území zakáže prodej zařízení, která patent porušují. Jmenovitě jde o telefony Razr, Razr Maxx and Atrix.

Toto opatření vejde v platnost, pokud Microsoft vloží do soudní úschovy jistotu ve výši 10 milionů eur. Součástí rozhodnutí je také přiznání práva na náhradu škod, které ale zatím soud nevyčíslil.

Florian Müller upozorňuje, že po dnešním rozhodnutí německého soudu má Apple a Microsoft k dispozici dohromady 10 patentů, u kterých soudy potvrdily jejich platnost a skutečnost, že Android tyto patenty porušuje.

Motorola proti Xboxu

Vítězství má na své straně i Motorola. Tento týden soud v Mnichově zamítl jinou žalobu ze strany Microsoftu. Tento spor se týkal správy událostí v operačním systému. Ještě větší úspěch zaznamenala Motorola v dubnu.

Soudce americké Komise pro mezinárodní obchod doporučil zákaz prodeje herní konzole Xbox 360 kvůli porušení čtyř patentů Motoroly. Šestičlenný panel Komise na konci června ale rozhodl o nutnosti případ přezkoumat, takže zákaz prodeje Xboxu 360 minimálně několik měsíců nebude platit.

Microsoft se v tomto sporu hájí tím, že Motorola požaduje licenční poplatky v přemrštěné výši, které neodpovídají podmínkám FRAND. Pod tímto označením se skrývá povinnost majitelů patentů nutných pro fungování mezinárodních standardů nabídnout licenci za férových, přiměřených a nediskriminačních podmínek všem zájemcům.

Zdroj: ihned. cz ze dne 27.7.2012


Hackeři ukradli více než milion účtů ze známého android fóra Phandroid

25. 07. 2012

Fórum Phandroid se stalo cílem útoků hackerů. Ti se dostali mimo jiné k více než milionu uživatelských účtů, e-mailovým adresám i heslům, které však byly bezpečně šifrovány.

Hackeři při svém útoku získali přístup i ke zdrojovým kódům některých služeb a další, méně podstatné údaje jako počty příspěvků, data posledního přihlášení nebo IP adresy, z nichž proběhly registrace účtů.

Přestože není fórum Phandroid tolik proslavené jako XDA fórum, kde se kutí nejrůznější neoficiální aktualizace telefonů, je centrem informací pro mnoho uživatelů platformy Android.

Bezpečnostní problém byl již identifikován a odstraněn, včetně přidání několika zabezpečujících metod pro případ dalších pokusů o prolomení v budoucnu. Rovněž byly zkontrolovány zdrojové kódy napadených služeb, jestli nedošlo k jejich úpravě hackery. Podrobnosti o průběhu útoku nebyly zveřejněny.

Další webové stránky ze stejné skupiny serverů nebyly podle oficiálního vyjádření dotčeny. Okolnosti celého incidentu svědčí o tom, že útok proběhl nejspíše za účelem získání e-mailových adres pro zasílání nevyžádaných zpráv. Administrátoři serveru přesto nabádají k okamžité změně hesla na fóru a serverech, kde používáte stejnou kombinaci uživatelského jména a hesla.

Zdroj: mobil.cz ze dne 25.7.2012


Lumie se prodávají lépe než iPhone i Android, tvrdí analytici

24. 07. 2012

Za první tři čtvrtletí od uvedení na trh se prodalo více telefonů Lumia než iPhone a Samsungů s Androidem po jejich vstupu na trh. Zjistila to respektovaná společnost Strategy Analytics. Přesto je Nokia v nejhorší situaci ve své historii.

Sázka Nokie na operační systém od Microsoftu byla podle tiskové zprávy Strategy Analytics jednoznačným úspěchem. Jak zjistila tato analytická společnost, za první tři čtvrtletí prodeje (od 4. čtvrtletí 2011) si zákazníci pořídili 6,9 milionu telefonů z rodiny Nokia Lumia.

Za první tři čtvrtletí prodeje iPhonu v roce 2007 se prodalo "pouze" 3,7 milionů telefonů Apple a Samsung svých prvních přístrojů s Androidem prodal za tři čtvrtletí po uvedení v roce 2009 pouze 1,3 milionu.

"S ohledem na vývoj prodejů v minulosti si rodina Lumia nevede vůbec špatně," komentuje situaci Neil Mawston, výkonný ředitel společnosti Strategy Analytics. "Zdá se, že velké množství pesimismu, které se kolem partnerství Nokie s Microsoftem objevilo, nebylo na místě."

Součet prodaných kusů naznačuje, že Lumie jsou opravdu zázrak, který se prodává dvakrát lépe než první iPhone. Podrobnější porovnání situace na trhu ale už pro Nokii tak skvěle nevypadá.

Především ve druhém čtvrtletí roku 2007, kdy vstoupil na trh první iPhone, se celosvětově prodalo 257,8 milionu telefonů. V posledním čtvrtletí loňského roku, kdy se začaly prodávat Lumie, to bylo 445 milionů telefonů a v prvním čtvrtletí letošního roku 368 milionu telefonů. I ve druhém letošním čtvrtletí se očekávají o něco lepší prodeje než v prvním čtvrtletí. Můžeme tedy čekat prodeje mezi 370 a 400 miliony telefonů.

Nyní se tak prodá zhruba dvojnásobek telefonů oproti roku 2007. Kromě toho, v době uvedení prvního iPhonu tvořily chytré telefony méně než 10 procent celkových prodejů. V současné době již jejich podíl výrazně překročil třetinu.

Z tohoto pohledu už je "úspěch" Lumií daleko méně zářivý. Od oznámení partnerství s Microsoftem v lednu loňského roku navíc počet prodaných chytrých telefonů se značkou Nokia drasticky padá.

V aktuálním čtvrtletí prodala Nokia pouhých 10,2 milionu kusů smartphonů. To znamená meziroční propad o 6 milionů kusů za situace, kdy ostatním výrobcům prodeje chytrých telefonů rychle rostou. Za druhé čtvrtletí letošního roku se prodalo 4 miliony všech modelů Lumia dohromady.

Pro porovnání: Samsung prodal za první dva měsíce od uvedení (a prozatím tedy i celkem) 10 milionů kusů top modelu Galaxy S III. Kvartální prodeje tohoto modelu se tak pravděpodobně budou blížit patnácti milionům kusů.

Dokonce i BlackBerry (RIM), které čelí také velkým problémům s odbytem, prodalo celosvětově 7,8 milionů smartphonů. Tím se hodně přiblížilo 10 milionům smartphonů Nokie. Ještě před rokem se tomuto výrobci o tom nemohlo ani zdát.

A jen pro úplnost dodejme, že za první čtvrtletí letošního roku prodal RIM 11,1 milion telefonů a Apple 35,1 milionu iPhonů. Apple podle předběžných zpráv očekává ve druhém čtvrtletí ještě nárůst.

Nepříliš pozitivní zprávou je pro Nokii i to, že rok a půl poté, co oznámila postupný konec platformy Symbian, stále tvoří přístroje s tímto operačním systémem téměř 60 procent všech prodaných smartphonů Nokia.

Zdroj: mobil. cz ze dne 24.7.2012


Systém iOS 6 pro iPhone 3GS nabídne víc, než se původně očekávalo

23. 07. 2012

Nový iOS 6 bude k dispozici i pro tři roky starý iPhone 3GS. Aktualizace ale bude kvůli slabšímu hardwaru ochuzena o hlavní novinky v podobě navigace nebo vylepšené Siri. Poslední uvolněná beta verze systému ale signalizuje, že seznam podporovaných funkcí pro 3GS bude přeci jen bohatší.

Apple při představení šestkové verze iOS potěšil majitele třetí generace přístroje zprávou, že také iPhone představený v létě 2009 na novou verzi systému dosáhne, což není v mobilním světě zrovna běžné.

Tou horší zprávou ale byl dosti omezený seznam funkcí, který s odlehčeným updatem přijde. Plnohodnotná off-line navigace včetně 3D režimu Flyover, ještě chytřejší asistentka Siri nebo telefonování přes aplikaci FaceTime skrze mobilní data. To vše si užijí pouze majitelé zařízení vybavené čipsetem A5 nebo A5x (iPhone 4S a nový iPad, iPad 2 ovšem bez posledně zmíněné funkce) a samozřejmě i šestého iPhonu, který zřejmě bude na podzim představen.

Původně měl být update pro iPhone 3GS ochuzen také o funkci Photo Streams a VIP email, obě totiž ke svému běhu vyžadovaly alespoň iPhone 4. To se však s příchodem třetí bety iOS 6 změnilo a Apple na webu přehled dostupných funkcí pro jednotlivé modely upravil.

Photo Streams umožňuje sdílení zachycených snímků přímo přes aplikaci fotoaparátu. Stačí vybrat snímky, případně celá alba a dále uživatele, se kterými se budete chtít o fotografie podělit. Na příchozí snímky pak příjemce upozorní notifikace.

V e-mailové aplikaci pak bude možné i na iPhonu 3GS vytvořit VIP seznam kontaktů, jejichž e-maily pak uživatel díky výraznějším upozorněním jen tak nepřehlédne. Jednodušší bude také přiložení fotek nebo videí ke zprávě.

V červnu představený iOS 6 je aktuálně k dispozici pouze vývojářům, ke stažení pro všechny uživatele pak bude na podzim (více o iOS 6 v dřívějším článku), kdy je také očekáváno představení šesté generace iPhonu.

Zdroj: mobil.cz ze dne 23.7.2012


Samsung prodal 10 milionů kusů Galaxy S III

23. 07. 2012

Samsung si připisuje 10 milionů prodaných kusů své aktuální vlajkové lodi v rekordně krátkém čase. Modelu Galaxy S III stačily k dosažení této hranice necelé dva měsíce. Vyplývá to z prohlášení viceprezidenta mobilní divize Shin Jong-Kyuna pro korejskou agenturu Yonhap. Není sice úplně jasné, zda jde o vyčíslení prodejů koncovým zákazníkům, nebo údaje o distribuovaných kusech, Galaxy S III však každopádně překonal svého předchůdce S II. Tomu trvalo dostat se na 10 milionů prodaných kusů celých pět měsíců.

Samsung Galaxy S III byl poprvé představen 29. května 2012 v Londýně. Podle údajů Samsungu bylo 9 milionů kusů rezervováno hned v předobjednávkách. Průměrně se do dneška prodává 190 tisíc kusů Galaxy S III každý den. Analytici očekávají, že do konce letošního roku Samsung prodá na 40 milionů exemplářů své vlajkové lodi. Vysoké prodeje jsou předpovídány zejména na třetí čtvrtletí, kdy ještě na trhu pravděpodobně nebude nástupce iPhonu 4S. Právě nový iPhone by se měl stát hlavním konkurentem Galaxy S III.

Zdroj: mobilmania.cz ze dne 23.7.2012


How to start a cell phone store Part 1-2.

22. 07. 2012

Understanding the Business Model of the Cell Phone Industry


I personally like to talk about the business model right at the beginning of the page so you know how, and how much money you will make in the cell phone business. By doing so, you should understand what you're getting yourself into, and what to expect in this business. After reading the business model section, you can also decide for yourself if entering the cellular phone industry is the right decision for you or not. So here it is!

The cellular phone business works in a few ways. You make money by making the following sales to your customers:
1.
New 1 or 2 Year Contract Activation (Post Paid Activation)

2.
Feature Add (Add-On) or Contract Extension (Upgrade)

3.
Prepaid Activation & Prepaid Card Sales

4.
Accessory & Hardware Sales


Here is a list that summarizes how much money you can expect to make per activation as a cellular phone dealer for each sale that you make.

Post Paid Phone Activation (1 Year) - Single Line $75-150 per line


Post Paid Phone Activation (1 Year) - Family Plan $150-$300 per family


Post Paid Phone Activation (2 Year) - Single Line $75-250 per line


Post Paid Phone Activation (2 Year) - Family Plan $150-450 per family


Post Paid Upgrades (2 Year) $30-$100 per line


Feature Add $2-$100 per Feature Added


Prepaid PhoneHardware Sales $10-20 per phone


Prepaid Card Commission 7%-20% of Sale Amount ($20 Card is most popular)


Accessory Sales $5-$50 per Accessory Sold


As a word of advice, each dealers set their margins they way they like it. Many of the cell phone carrier owned direct stores have their prices set to hit the high end of the figures above. In contrast, some of the very price oriented independent dealers set their prices with the margin on the lower end of the figures above. You will need to decide where you want to set your margins, and how service vs. price will help you set up your pricing at your business.


There's Money to Be Made in Cell Phones!







The Commissions


New Post Paid Activations (Contract Activations)

Post paid activations are the same thing as contract activations. It is what many of us are used to when we think about activating and getting a cell phone. It will require you to sign a 1 year or a 2 year contract upfront. You are locked in to a given carrier during this time, and if you cancel before your contract is up, you will be hit with an early termination charge that ranges from $175-$250 per line.

In this type of activation, you can expect anywhere from $75-$250 per activation. This pertains only to "new" activations or "port" activations. A port activation is an activation where you switch carrier the customer's carrier from one to another. By switching carriers, it is considered a new activation. New activations are the core of your business, and this is where you will make your money. New activations are what you will need to strive for in this business.

The carrier owned stores that you see out in your neighborhood typically target about $200-$250 in profit per activation they sell. Many of the authorized dealers like ourselves usually are much more price competitive, and we typically target anywhere between $75 -$150 in profit per activation.

Normally, a small dealer will do about 15-50 activations per month, while the busy stores can easily get 50 or more activations each month. The level of profit does depend on four factors that will be discussed in further detail a bit later. But for your reference, the four factors that change the commission amount are:
1.Price plan you contract the customer at
2.Price of phone that you sell to your customer
3.Contract period (1 or 2 Years)
4.Any features added to the contract

In addition, each carrier will set a different commission amount for a new activation. This will be a critical factor in determining your profit as well. And in many cases, the commission amounts are tiered, meaning that a certain number of activation, for example 15 activations or more will yield you a higher commission amount.

It is also worth noting again that the commission amounts listed above is only for new contract activation or port activation. If you merely extend a customer's contract, your commission will be much less, as talked about in the next section. Lastly, in this business you will need volume to succeed. So be ready make many sales, at least 15-50 new activation sales, each month to succeed as a wireless dealer.

Below is an example of a commission matrix that the Master Dealer will provide you with. These are the actual figures at the time of writing in the year 2008, and you can expect to make this much doing business with a given carrier. Please understand that all carriers do not provide commissions at the same levels, so be sure to shop around and compare commission structures between carriers.


As you can see above there is a pretty large commission difference between 1 year and 2 year contract plans. In addition, Family Plans have great commissions, but keep in mind that only the first two lines get the commission. Any lines added from that point on, you get paid on the "Added Lines" portion. This master dealer does require a minimum number of activation and it ranges from 15-20 activations per month. Without that number, you will not get paid the Spiff portion. It is easy to see that dealers scramble to hit at least the minimum required at the end of the month to obtain the Spiff.

Upgrades (Contract Extensions)

Upgrades or contract extensions are another way of making some money in the cellular phone business. Upgrade happens when a customer has a given carrier, and they want to extend their contracts for another 2 years in exchange for a new phone on the same carrier.

Upgrades are usually 2 year contract extensions with the same carrier, and a customer often times becomes eligible for an upgrade 2 months prior to the contract end date. Please take caution that carriers will not pay you a commission for a one year upgrade to their dealers. And for that reason, you are unable to offer one year contract extension deals to your customers.

The profit margin on an upgrade is usually much less than a new activation. You can expect to make somewhere between $30-$100 per upgrade activation.

Upgrades are usually a pretty difficult sale for us authorized dealers, and we are always better off offering our customers to port their numbers to another carrier instead. Should the customer insist on an upgrade, you must understand and acknowledge that the commission amount will not be as high as a contract activation. You will then need to choose between making a low profit margin or to increase your profit by up selling to your customer. Many authorized dealers upgrade their customers by adding in internet, text message, or BlackBerry features to compensate for the lower profit margin.

Upgrades will not be a big money maker in your business, but you must provide your customers with great deals and great service doing upgrades to earn your word-of-mouth referrals.

Post Paid and Upgrade Business Process

The business process involved in selling a post paid phone and upgrades are a bit unique to this industry, so we would like to cover its details here. The transaction involves numerous parties and you must understand this for cash flow reasons as well as to do business as a wireless dealer effectively.

Basically, there are 3 processes involved in the cellular phone business to activate a phone.

Step 1: You must first purchase your inventory from your master dealer or an unlocked phone supplier. Inventory will usually run anywhere from $75 for a low end phone to over $500 for a high end Smart Phone. In some cases, you may need to buy SIM cards if you offer GSM phones, but usually, that will be included with the phones you purchase from your master dealer. For the unlocked phones, you will need to purchase SIM card only from your master dealer for about $15 a card.

Step 2: You will then sell to a customer for a new activation or an upgrade. The price of the phone will be subsidized by you because you will receive commission on that activation from your carrier. For example, say you bought a phone for $130 wholesale. For a one year activation on a $39.99 plan, you will get $245 in commission. That means you can subsidize the phone to make the sale. If you sold it for free, this will be your end calculation.

Example 1
•Sale Price to the Customer $0 (FREE)
•Commission by Carrier $245.00
•less Inventory Cost $130.00
•Profit Margin $115.00 per line

Example 2

If you sold it for $30 because there is a $30 rebate for the customer, this will be your profit margin:
•Sale Price to the Customer $30.00
•Commission by Carrier $245.00
•less Inventory Cost $130.00
•Profit Margin $145.00 per line

In the second example, the total price for the customer will be "Free after rebate." Just in case, this is why:
•Amount Paid by Customer $30.00
•Rebate Received $30.00
•Final Price $0.00 FREE AFTER REBATE!

Step 3: Collect your commission from your carrier or your master dealer (master dealers will be explained very soon). Usually, the carrier or the master dealer will ask you to submit a batch sheet that includes information on all of the activations you did for the month. Depending on the master dealer, they may pay you promptly in 2 weeks, or they may be very slow, paying you 60 days later.

Feature Add (Add-Ons)

Feature adds occur when you assist a customer add on a feature package like a text message package, BlackBerry package, or an Internet package onto their existing phone plans. It can also be used as an up sell mechanism during your new or upgrade activations as well. All carriers will give you commission for assisting your customers to add a feature package onto their existing plans. Commissions for add-ons usually range between $5-100 depending on the feature you add for your customers.

It is worth noting that each carrier does have priorities when they decide on how much commission to pay you for a feature you add for your customer. For example, one carrier may pay you $10 to add a $5 text message package, while another carrier may give you $30. Sometimes a carrier may come up with a new promotional feature plan that they want to really sell to the public, and may give you a big commission to accomplish their objectives. We've seen situations where a carrier would pay $100 commission on a $10 feature.

Adding features, if you do it right, can very well supplement your profit margins. You can look for somewhere between $5-$100 in additional commissions just by helping the customers figure out what deals are best for them.

Here is an example of what would happen to your profits when you effectively sell features to your customers:

Example 3
•Sale Price to the Customer $30.00
•Commission by Carrier $245.00
•less Inventory Cost $130.00
•Profit Margin before Feature Add $145.00


•Feature Add: Text Message $10.00
•Feature Add: Internet Package $100.00
•Total Profit Margin $255.00 per Line

One last point to make with regards to feature adds is that a carrier will not pay a commission for any insurance packages added to the customer in case of lost or stolen phones. Many customers feel the insurance packages as an up sell, but it is actually out of courtesy for the dealers to offer it to you.

Prepaid Activations and Recharge

For many reasons, prepaid phones are becoming very popular in the cellular phone business. Prepaid phones are popular to these markets:
•A person that does not want to commit to a contract
•A person that does not have good credit
•A person who just immigrated to this country
•A person that use their phone for emergency or very minimal purposes

Prepaid phone sales are not exactly a huge money maker in this business, but you will need to offer it to your customers.

Prepaid phone sales involve two dimensions:
1.prepaid phone hardware sales, and
2.prepaid card or airtime sales.

The business model of the prepaid phone hardware sales is that you make money on the amount you mark up you pass on to the customer from the wholesale price. Hence, if you bought your prepaid phone at $25 wholesale, and mark it up $15 to sell it for $40 to the customer, the mark up portion of $15 will be your profit.

When selling prepaid phones, you'll likely notice that the price of the hardware is significantly cheaper compared to its post paid counterpart. You can expect to pay $20-100 for a prepaid phone device wholesale, whereas the postpaid phone devices will cost about $100-500 per device. This is due to the fact that the prepaid phone devices are subsidized by prepaid phone carriers so you and the customer can buy the phones at a discount compared to regular postpaid phones. This fact makes it very easy to maintain your inventory levels without significantly considering its cash flow issues.

The business model of the prepaid air card sale works on a commission scale. The commission can range from 5% to 20% of the price of the card you sell. The commission percentage will depend on the prepaid carrier. This means if a prepaid carrier pays 12% commission and you sell a $20 card, you make $2.40 per card you sell. An average commission on a prepaid card is usually 7-12%. One you develop a steady client base, it's very easy to see recharge card sales of $10,000 each month at your store.

The prepaid air card business is similar to having a residual commission each month. And again this business is about volume and increasing your customer base. In addition, it is also critical for the customer to purchase the prepaid recharge card from you as well. For some popular prepaid carriers, they do have the ability to purchase it online or at a local supermarket. If they purchase the additional recharge cards from a different source, you do lose out on your commission. Make sure you make a system to give your customers an incentive to purchase the card from you. You can use price discounts, online systems, or phone systems that will allow your customers to purchase from you instead.

Accessory Sales

Selling wireless accessories, such as cases, chargers, and hands free headsets are another way to make money for your cellular phone business. The mark ups for accessories are usually very high and it is normal to see something selling for $12.00 when the wholesale price was only about $0.50. Due to its low wholesale price of accessories, many dealers also package up accessories with a phone sale to make the deal more enticing for their customers. For example, "Free Blue Tooth Headset & Car Charger with each New Activation!" is a pitch you see very frequently. The cost involved in you offering this kind of sale compared to the value perceived by the customer is very well worth your efforts.

If you are a busy store, and good at merchandising products, accessory sales can easily bring in a good portion of profits for your business. Depending on the product, you can expect to earn $10-50 per accessory sold. And many people these days need a case, car charger, and a Bluetooth headset. So make your best effort in making accessory sales a big part of your cellular phone business.

Final Words on the Business Model

The cell phone business is a volume based business. And simply put, the people who make the most money are the ones who make the most sales. And these sales must be new activations or a port to make any kind of real money. This business relies a lot on heavy marketing and sales in order to succeed. We have seen that the best stores are the ones that advertise aggressively, has a niche market that they work with, and are very good at retail sales.

As with any business, having a niche market will help you tremendously to succeed in this business. We have seen many people succeed in this business, and they come from all walks of life. We've seen a lot of specific ethnic group dealers, such as Latino and Asian dealers succeed very well due to the continuous flow of new immigrants coming into the United States. We've also seen dealers that specialize in small businesses succeed very well. And we are sure that other markets such as the children market, senior market, the Smart Phone market, and other untapped markets are huge potentials in this business as well. We are always amazed to see dealers driving off on their new BMW from the warehouse to pick up their phones.

We also wish you the best with this business!



The Master Dealer


In this section, we will go over the details about the Master Dealer. The Master Dealer will be your entry point into stating out a business in the cellular phone industry. Be sure to understand their role and how you will be working with them in the near future.

In the past, dealers were able to enter into the cellular phone business by working directly with a cellular phone carrier. But today, the most common and easiest way of entering the cellular phone business is through a Master Dealer. Master Dealers are used by the major carriers because the big carriers do not want to allocate a lot of their resources into serving smaller dealers like ourselves. Since each of the carriers also have a direct retail channel (carrier owned stores) to take care of, they figure using a Master Dealer to satisfy the local demands are much more efficient then dealing with it themselves.

So with this in mind, we recommend you start things off with a Master Dealer to get your operations running fast and efficiently. Master dealers will be very fair with you, and usually many Master Dealers will allow you to start off with just one phone or very minimal inventory. Master Dealers are often locally operated if you live in a major metropolitan area, so that you can go to pick up your inventory with a 10-20 minute drive to their warehouse.

What does a Master Dealer do?

Simply put, Master dealers can get you partnered up with a cellular phone carrier. Master dealers will be your partner, commission processor, customer service expert, and a good friend. They will provide you with the collaterals (posters, brochures, paper contracts). They are the supplier of your cell phone inventory. They will provide you with the activation system. They will pay your commissions. And they will give you basic training and support to get your business up and running.

Basically, they will be your bridge to the big cell phone carriers. And they are there to help you succeed. Master dealers get paid on each of the activations that you produce for them. So they will treat you well, and help you out as much as possible to create the sales for you and for them.

Master Dealers come in all size and shapes. Some can operate very locally, while others can operate across the United States. Some have only one cell phone carriers that they represent. Others may represent multiple carriers. Some are very small. Others have multiple warehouses and offices. Some pay well. Others do not pay as much. And some are easy to work with, while others can be difficult. It all depends.

Finding the Right Master Dealer

Master Dealer research and actually finding the right Master Dealer for you is probably one of the most important tasks when you are starting out. Choosing the right Master Dealer can make a huge difference on how you operate, and how efficiently you do business.

However, finding a Master Dealer is usually not an easy task. The list of Master Dealers around the country is highly confidential and not available readily. And for this reason, actually finding the right Master Dealer for you can be a pretty difficult job. In many cases, you may just have to use the first Master Dealer that you encounter due to the lack of alternatives.

Since the wholesale list is highly confidential, please contact me for the list so that I maybe able to help out.

Once you obtain the contact information, start contacting them by email and phone. Many Master Dealers have a web form that you fill out on their websites. Set up an appointment to meet and talk to them. Since you will be dealing with them on many issues of your business, we suggest you talk, negotiate, and compare a few Master Dealers in order to find the right one for you.

During the initial contact stages of the Master Dealer, patience is a nice thing to have. Some Master Dealers may take time to respond to you. It is recommended that if you don't hear from them quickly enough, you contact them a few times to get a response from them. Some Master Dealers may not be interested in doing business with you since you are new to the business. You will need to have a solid business plan to overcome any objections that the Master Dealer may have, and persuade them that you are serious about this business.

Finding a Master Dealer and persuading them to work with you can be a challenging task when you are starting out. You'll need to overcome this challenge by preparing for the meeting by having a solid business plan. By persuading that you can make money for them, they would want to do business with you. Do your due diligence to find as much information about them as possible to make the meeting effective.

When you work with a Master Dealer, it is just like a marriage. You'll be dealing with them frequently on a variety of issues that will come up. It can also be tough to move from one Master Dealer to another, so be sure you take your time to find the "right one" from the start.

The next section will have points of consideration for you prior to contracting with a Master Dealer. However, before going into the next section, let's briefly touch on the role of an account manager.

The Account Manager

When working with a master dealer, you will usually have an account manager who will handle most of your needs. The account manager is a designated person intended to serve you and your needs. You can get their help in almost anything from training, receiving marketing materials, resolving customer service related issues, and answering any technical questions you may have. The account managers will become your semi-partner, so be sure you treat them well, since they will be the contact person for any problems you have.

When you meet your account manager, see if you are on the same wavelength with them. You want to be comfortable with your account manager because you will be working with them a lot. Your account manager is the contact person for most of your issues. You want somebody that you get along with.

Before Contracting with a Master Dealer

Now that you know what an account manager is, let's go over the preparation you should go before contracting with a Master Dealer.

Finding a Master Dealer that's right for you depends on a few points. For us, location did play a key role. We wanted a Master Dealer that was locally operating so that we can go get our inventory whenever we wanted. Luckily we were able to find Master Dealers that were only about 10-20 minutes away from our office. This played a key role in keeping lower levels of inventory at our stores.

Another concern when selecting your Master Dealer will be customer service. You'll need to look for signs that will indicate the level of your Master Dealer's customer service. Look to see if they are well staffed to help you when there is an issue with you or your customers. Also, look to see if they have a good website so that you can self service your needs on a variety of minor issues. Assess their level of customer service for you and your customers.

Obviously, commission is one key aspect that you must look into when selecting your Master Dealer. Since most of the commission is decided by the actual carrier, commissions between established Master Dealers are usually very comparable. The two points that decide the profits for you are the actual commission payout and the handset prices set by the Master Dealer.

Established Master Dealers are very competitive towards each other. In some cases though, there are Master Dealers that offer significantly lower commissions or that their handsets are significantly more expensive. These tend to be Master Dealers that are smaller in size and are not established. Or it can be Master Dealers that are not doing very well. The Master Dealer business is a volume based business, so if they are not doing the volume necessary to make money on their own, they will usually pass on the costs to you. So be sure to check out and compare a few Master Dealers, and the average commission of the carrier of your choice.

Now the last thing that will help you to narrow down your Master Dealer selection is the carrier you would want to offer to your customers. Master Dealer usually represents only one or two carriers, so even if you like the Master Dealer, you may not be able to work with them if they do not offer a carrier that you want to sell.

Points to Consider

Here are some areas of consideration and questions you should ask a Master Dealer before you sign a contract with them.

Commission Payout
•How much commission does the Master Dealer pay?
•Are there tiers (Example: 15+ activations) involved to get paid a certain amount?
•What kinds of Spiff (Extra commission) are they offering?
•Are they competitive compared to other master dealers?
•What are some of the processes you need to go through to collect your commission from the Master Dealer?
•How fast do they pay their commission?
•Is the wholesale price of the phones subsidized?
•How competitive are the wholesale price of the phones?
•Do they allow the activations of unlocked or import phones?

Payout Schedule
•How often do they pay?
•Some Master Dealers will process your commission every two weeks while others will make you wait 60 days.
•How prompt are they to pay?
•Do they have a good system to pay all of my commission in time?

Warehouse Related
•Is the warehouse close to my store?
•How well stocked are they at the warehouse?
•What kinds of phones do they stock at the warehouse?
•Do they stock unlocked phones?
•Do they allow for "Will Call" pickups?
•How fast do they ship the phones?
•What are the shipping costs?
•Do they offer any incentives to lower the shipping costs?
•What are the people that work at the warehouse like?
•Does the hour of operation of the warehouse work out for me?
•How many people work at the warehouse?
•How often do they close the warehouse during holidays?

Inventory Purchase Requirements and Payment Policies
•Do they have a minimum order of phones that we have to order?
•Would they let me buy on credit?
•Do they accept business checks?
•Do they accept credit cards?
•Are they cash only? Return Policies (RMA)
•What are some of their return policies?
•Is the RMA system easy?
•How fast do they respond to an RMA request?
•How well do they communicate the approval or the disapproval of the RMA process?

Online Activation Tools
•Will they provide me with an online activation tool?
•Do I have to call in each time there is an activation?
•How easy is the online activation tool to use?

How Local Are They?
•Is the Master Dealer close to where I do business?
•Can I reach them quickly?
•Is it too burdensome for my account manager to come visit me?
•Is it too burdensome for me to go meet up with any of the account managers?
•Would the distance between me and the Master Dealer affect my business in any way?
•Would it delay the time it takes me to get a phone order from them?
•Would it delay the time it takes for me to get paid my commission?
•Would it delay the time it takes for me to resolve a dispute?

Account Manager and Master Dealer Connection
•What types of people work at the Master Dealer?
•Can I work well with them?
•How cool is my account manager?
•Can I get along with him or her?
•What tools can the Account Manager give me to expand my business?
•How active is my account manager?
•Does he respond to my emails or calls quickly?
•Does he look too busy to respond to me?

How to Get Approved by the Carrier and the Master Dealer

As much as you will screen which Master Dealer you want to do business with, Master Dealers will also judge you in your ability to provide them with a solid number of activations each month. Master dealers and carriers look for the following characteristics when getting stated with them.

Experience

Experience is weighed relatively high when a Master Dealer considers you to work with them. The experience will be good if you have any prior experience in selling cellular phones, or if you've been in sales and marketing in the past. As mentioned, this business has a very heavy marketing and sales aspect to it, so without that experience, you may not be able to offer the solid figures that the Master Dealers and the carriers expect. They will usually want to see at least 15-30 new activations each month. This doesn't have to happen in your first month, but within 3-6 months.

Location

Location is also a very critical factor in deciding to grant you the privilege to represent a given carrier or not. For one thing, you may not have a retail store that you can operate out of. This may hinder your ability to get approved by a Master Dealer. However, as long as you have a solid business plan, you can get approved with a Master Dealer without having an office location as long as you can do some negotiating, and persuade your Master Dealer.

Locations that already have a high number of indirect dealers or carrier owned stores nearby may also hinder the likelihood of getting approved by the Master Dealer. It is not the Master Dealer's best intention to make the sub-dealers compete against each other because that will hinder everybody's profits.

Business Plan

The business plan usually needs to be submitted to the Master Dealers and the carriers to get approved as well. The business plan needs to specify out what your targets are, and how you expect to obtain consistent activations on a monthly basis. Again they look for 15-30 minimum, and prefer plans that grow to attain 50-100 activations per month. Refer to the business plan section of this guide, and answer the questions that is laid out for yourself.

Market Served

Indirect dealers are sometimes referred to as Value-Added Resellers where you are able to exploit markets that are currently being underserved by a given carrier. These market maybe anything from specific nationalities, small businesses, or a specialized market. It is basically your niche, and the carriers tend to approve stores that can exploit a market that they are unable to reach.

Something to Watch Out For: Carrier Power

The last thing we want to touch on is about the power of the big cell phone carriers have on us.

The big carriers, when working with an indirect dealer like ourselves, constantly have conflicts of interests. The carriers own many direct retail stores to sell their services directly to customers. So on a store-level, your store can actually become a direct competition to the carrier owned retail stores even if you offer the same carrier's service.

This story becomes even more complicated since indirect dealers have the ability to offer lower prices than the carrier owned stores because it is independently owned. It may be located in a location that is lower in rent with fewer employees. In addition, since the indirect dealers frequently promote churn or porting over to other carriers due to the profit incentive, it can be very problematic for the carriers to work well with its indirect dealers.

With this conflict of interest in place, carriers can use its "big business" power to leverage the relationship with its indirect dealers. Recent developments in the industry are for carriers to ask for indirect dealers to sign an exclusive contract, offering only their brand at your store. This does eliminate the churn issue that they have with indirect dealers, but it does become disadvantageous for us because we are unable to offer selection to our customers. It will become your judgment call to see if you want to operate your business with only one carrier or not.

Another issue that you will see when working with carriers is its ability to control your commission. Usually, if you are operating your store without an exclusive contract, the carriers can decide to cut you off very quickly. They have the ability to reduce commissions by 50% or more at a very rapid pace, usually within 1-2 months. When you see your commission drop by that much, you lose your ability to make any money or you must increase your prices dramatically to your customers in a very short period of time. These actions by the carriers will usually prompt you to drop them and promote another carrier instead of offering what you were used to. We have seen businesses that go out of business when the big carriers take this action.

Our word of advice we have is to always to stay cautious when working with big carriers. If you do not go the exclusive route, you should always have a backup plan if the carriers do decide to cut you off. We recommend always having at least two major carriers you can offer to your customers at any given time.

Part II


Getting Familiar with the Lingo


To get yourself more familiar with the business of cellular phones, here are some lingos that you'll be using on a daily basis. It'll be nice to have a command of the lingo to sound like you are an experienced professional in this business.

Accessory

Accessories include anything from cases, Bluetooth headsets, chargers, and cell phone protectors. There are many different accessory suppliers available for you to use in Step 10 of this guide. You will need to contact them, and setup an account with them to purchase what you need. Accessory margins are usually very good, where you can sell something that you buy for $0.50 wholesale for anywhere between $7-12 retail at your store. However, eBay is a competitor when it comes to accessory sales because there are merchants out there that sell it for a huge discount.

Activation

Activation is the process of getting your phone active and working. You will start out with a phone that is "dead" in your inventory, but through an online or telephone activation process, you assign the phone a phone number. Activations process is almost immediate, taking only a couple minutes for the phone to start working. Whether you are working on a contract phone or a prepaid phone, the process of getting the phone to work is called an activation.

Add-On

Add on is a term used when you are adding extra features to the regular phone activation. An add-on can be anything from a text message package, Internet package, to a BlackBerry add. Up selling extra features on to the postpaid phone sale is called an add-on. When you do an activation via the phone, an activation rep will often times ask you, "would you like any add-ons?" during the activation process. Know what they are talking about?

Anytime Minutes

Anytime minutes are minutes you use during the course of the day that are not nights and weekend minutes or mobile-to-mobile minutes. Anytime minutes usually start around 6AM, and lasts until 9PM. They are the minutes that you use during this time. The standard single line plan may include 450, 900, or 1000 Any Time minutes for $39.99 per month.

Bluetooth

Bluetooth technology allows you to connect your phone to another device without any wires. It is a short range wireless technology. Bluetooth technology is often used for headsets or connecting to a laptop to sync your data.

Carrier

Carrier is a standard term to describe cellular phone companies in this business. Major carriers are AT&T, Verizon, Sprint, Alltel, and T-Mobile. There are also many prepaid carriers that exist as well.

Cases

Cases are protective casings that one would use to put over your phone, or use it to store your phone while you are on the go. Cell phone stores often up sell to their customers by offering cases to their customers. There are very many accessory dealers around the United States that offer a wide range of cases, from plastic, leather, to rubber. Shop around to see what kind of cases will be appealing to your customer base.

Chargeback

Chargeback are commission repayments that occurs when a customer cancels service their cell phone service prior to their contract being up. Usually for an indirect dealer, there is a chargeback period of 6 months or 180 days. Hence, if your customers cancel prior to this period is up, you will need to repay the commission back to your carrier. You can remedy this situation by making your customers sign a second contract that will allow you to charge a fee if they cancel during this period.

Chargers

Chargers are another popular accessory items designed to recharge the cell phone battery. Almost all accessory stores offer chargers for sale, and they can be either the wall chargers or the car chargers. Costs of these chargers are always very low at a wholesaler, but be sure to check its quality, since many of the chargers can be of low quality.

Churn

Churn is an industry term used when a customer switches cellular phone companies after their contract is up. Churn is unfavorable to a carrier, and they want to see a low churn ratio from the customers that you activate. Churn is bad for carriers, but usually good for you as you can earn a higher commission promoting churn to your customers. This is the biggest conflict of interest that the carriers have with their indirect dealers.

CDMA

CDMA stands for code division multiple access and it is the standard network technology that many carriers use. The major carriers on the CDMA network are Sprint and Verizon. Also the MVNOs that are under Sprint and Verizon also use CDMA.

Co-Ops

Co-ops are advertisement money that you can obtain from your master dealer or your carrier to help promote their brand as well as your store. Upon making consistently good sales for a given carrier, they can provide you with some or all of the money for you to use to advertise their brand in your local newspaper, magazines, or other medium. Always ask for co-op money, and use this as a leverage to try and increase your commission from a carrier.

Coverage

Coverage is the amount of reception you can get using a given carrier. All carriers have a coverage check tool that you can use to check a customer's coverage area prior to you activating that line for your customer. Doing a coverage check insures that your customers have coverage in their area, and they will be satisfied with your service.

Data Plans

Data plans are add-on features such as Internet, Text Message, or BlackBerry plans. They are often called data plans as opposed to a voice plan. The phone section is the voice plan, and these other features that involve more data transmission are called data plans.

Dealer Lines

Dealer lines are nice perks that you can get as you activate a good number of lines consistently at your store. Dealer lines provide you with a great number of minutes and features for a tremendous discount. It is intended for you to try out and get familiar to a carrier's services so that you can effectively communicate their service benefits to your customers.

Dealer Perks

Dealer perks are benefits you gain as a dealer selling a carrier's services. Carrier run dealer perk programs include dealer lines, co-ops, reward programs, and providing you with collateral for your business. Master dealers also provide you with dealer perks in the method of contests, free phones, and party events that you can provide.

ESN Number

ESN number is the equipment serial number used by a carrier that uses the CDMA network. Each phone inventory will have a unique ESN number that will identify the phone. You use it during the activation process to identify the phone you will be using to activate the phone. For GSM technology, it is equivalent to the SIM number.

Equipment

Equipment is a lingo used to refer to the actual cell phones. It is often used to refer to phones that are still in inventory, but can be used for live phones as well. It is often used when speaking to a wholesale dealer or the warehouse manager about the phone they may carry.

Hands Free

Hands-free is synonymous to hands-free headsets. Accessory dealers will use this term frequently when referring to their headsets in stock. When they refer to hands-free just remember they are talking about their headsets.

GSM

GSM stands for Global System for Mobile communications and it is considered the most popular form of technology throughout the world. GSM phones are great because they can be brought to another country, and can be used right away. European customers can come into your store with a phone they used in Europe, and as long as you switch the SIM Card and at times its Mhz setting, they will be able to use it here in the United States. GSM technology requires you a phone and a SIM card to get it to work. In the United States, major carriers that use GSM technology are T-Mobile and AT&T.

IMEI

An IMEI number stand for International Mobile Equipment Identity and it is a unique serial number assigned for each GSM phone. Although IMEI is needed in the activation process for identification and record purposes, it is not as critical as the ESN number for a CDMA technology. You will see that the IMEI number is collected by the carrier often for record keeping purposes. Even if you have the wrong IMEI number or no number at all, you can still activate a GSM number as long as you have a SIM number.

Master Dealer

Master dealer has been described in detail in earlier chapters. They are the dealers that work directly with the carriers to serve indirect or sub-dealers like us. To become a Master Dealer, you will need to hit approximately 300-600 activations per month. A master dealer can own its own stores or solely serve sub-dealers to sell activations for them.

Mobile to Mobile

Mobile-to-mobile is calls made within the same carrier. So if a customer with a T-Mobile phone call another customer with T-Mobile, the call is considered a mobile-to-mobile call. Often times, mobile-to-mobile calls are free, though at some carriers, you will have to pay to add on the mobile to mobile feature. M2M plans work well if you have a big family, and they all use the same carrier, or if you talk with a group of friends a lot having the same carrier will reduce the costs for everyone involved.

Nights and Weekends

Nights and weekend refers to the free minutes that a carrier will provide to their customers. Most of the major carriers offer free nights and weekends, but the start time of the night minutes may differ between carriers. Most carriers define night minutes as anything that started after 9PM. Some carriers sweeten the deal by defining night minutes as anything that start after 7PM.

Overage

Overage minutes are any minutes that you incur after you have used up the Anytime Minutes in your plan. Overage minutes can be extremely expensive, and it is normal for carriers to charge $0.45 per minute for each overage that a customer has. Overage charges are usually the biggest reason of customer complaints, and at the same time it is one of the biggest profit centers for the carrier. Be sure to advise your customers to check their minutes often by using the self service options available on the phone or via their online accounts.

Porting a Number

Porting a number means to switch cellular phone companies. A person can port a number to a new carrier, and this will count as a new activation for you. Porting a number can be done from another cellular phone, and also from landlines, prepaid phones, or at times IP phones. Porting a number from a contract phone to a prepaid phone can be disallowed at times. In the business, you often call it a simply as a "port."

Post Paid

Post paid phones are contract phones. If a customer signs a 1 or 2 year contract to obtain a phone for free, you have just activated them on a post paid plan. Post paid activations are the main priority of your business, and they are the money makers for you. You can get a decent commission for a one year contract, and at times, a one year contract can be better for a customer. It is however, standard to do a two year contract for each of your customers. Carriers like it, you get a higher commission, and a customer gets a better phone. It's a win-win to do a 2 year contract.

Prepaid

Prepaid phones are no contract phone where you pay upfront to get service on them. Prepaid phones have been relatively trendy in recent years. The reason for their popularity are because a customer may not be approved for a post paid phone due to credit issues, a customer may not want to sign a contract, a customer may be elderly and don't need to use the phone very much, or a customer may be from a different county and do not have a social security number. Although prepaid phones are not going to be your major profit center, there is always a need for prepaid phones at your store. You can also get residual income from the air card sales that will occur on a regular basis.

SIM Card

SIM Card stands for Subscriber Identity Module and it is a smart card that you need to activate a GSM phone on. SIM card number is the equivalent of an ESN number for CDMA technology. Without a SIM card number, you are unable to activate a line for service. SIM cards are used for GSM phones, and the great thing about them is that by switching the SIM card to any GSM phone, you will be able to instantly use it. Some customers may come in to purchase the SIM card only because they may have bought their phone already on eBay for cheap. Customers like this are a great source of profit because you can keep all of the commission profit for yourself without having to deduct it for the inventory costs. Master dealers are very strict on using SIM cards purchased from them because that is how they track your commission.

Spiff

Spiff is extra commission you can receive for performance of a certain activity. Most of the time, spiff is obtained for attaining higher activation figures then before. A carrier may also provide you with Spiff to promote increased sales or a sale of a particular phone or a feature. Spiffs play a big role in determining your commission and profit, so always understand the criteria involved in obtaining the spiff. The carriers like to come out with different criteria all the time for you to earn your spiff. If your master dealer is not providing any spiff, be sure to inquire about them so that you can earn more money. Some master dealers that we've dealt with kept their spiff to themselves, so watch out for that kind of activity.

Share Plans

Share plan is the industry term used to describe family plans. As a consumer, we know it as a family share plan. In the industry, they like to use the term share plan, because essentially a family plan is a group plan that shares a batch of minutes. To be a share plan it doesn't necessarily have to be a family. It can be a group of friends, a business, or other organization of people sharing a batch of minutes within the group. The carriers have this idea, so they refer these plans as share plans more frequently than a family plan.

Sub-Dealer

Sub-dealers are dealers that work under a master dealer. Sub-dealers are also known as indirect dealers. They differ from the direct channel which are store outlets owned directly by the dealers. Sub-dealers are at times also called VAR or Value Added Reseller. A VAR is more specified then a sub-dealer in its niche that it can pursue. If they have access to a select group of people that no other dealers or carrier can get to, a sub-dealer maybe considered a VAR.

Upgrades

Upgrades occur when a customer is out of contract or almost out of contract. The customer would like to obtain a new phone, retain the same carrier, and extend their contract another 2 years. Upgrades will not be a great source of revenue for you, and some dealers even send their customers to a direct channel store to do upgrades. Upgrades are a good source to find customers and get referrals out of. You can always explore the options with the customers, and possibly assist them with adding a few features for you to make it worth while.

Voice Plan

Voice plan is the "phone" part of the customer's monthly plan. It is contrary to the data plan. On a regular plan, you have the voice plan and the data plan. This fact is nice to know when you are talking with a customer service rep at a given carrier and you need to reference a certain plan with them.








Activation Process


Now that you have a good idea on the "lingo" in the business, it is now time to talk about the details involved in the activation process. The activation process is required mainly for the contract, post-paid phone activations. Prepaid phone activations are a lot easier to do, and many stores let the customers go through the activation process. That being said, here are the activation processes involved in a post-paid activation.
1.Application and Signatures
2.Credit Check & Approval
3.Phone or Online Activation
4.Dealer Contract

Application and Signatures

Once your customer decides on the phone they would like to get, the first step is for them to fill in the carrier approved application form or contract with you. The contracts will be provided by your carrier, so you do not need to worry about creating it yourself. It is usually a legal sized sheet with carbon copies available for you, your customer, and the carrier.

The most critical thing here is that you do need to ID the customer by obtaining a copy of their social security card, driver's license, or other government form of identification such as a passport. The customer will fill in their name, address, phone number, social security number, and driver's license on the application form.

You will need to explain to the customer about a few points where it requires them to either initial or sign the contract form. Some items such as the term of the contract, features, insurance decline, and agreement signature should be explained with the customer to obtain their understanding, and protect yourself if they come back later to dispute anything.

The application form is relatively straight forward, so you should not have too much problems with it. You may want to highlight some of the absolute necessary portions prior so that your employees and your customers will know where to fill in. Doing so tends to make the process much speedier.

Credit Check & Approval

After the customer has filled out the application form, it is now time to call in or use your online activation tools to do a credit check for your customers. The activation rep on the phone or the online system will tell you if the customer got approved for a line or not.

If you have access to the online activation tool, some carriers have recommended applying for the maximum amount of lines possible for the customer. Some customers may not know that they can get approved for 10 lines. You can apply for 10 lines, and they may get all 10 or maybe 5 lines. By letting your customer know that they were approved for 10 lines will make them feel good, and possibly come back again to activate additional lines at a later time. Should you apply for 10 lines, and they get approved for only one line, just tell your customer that they were approved for the one line, and everything is good to go.

In cases, where a customer is not approved, there are usually options. You can activate them on a pre-paid phone or a special program that some carriers offer for people with bad credit. They also do have the option of paying a security deposit to get the line approved. Security deposits depend on the customer's credit rating as well as the carrier's policy on security deposits. Security deposits usually range from $150-$500 per line.

Phone or Online Activation

Once you clear the credit approval situation for your customer, the next process is the actual activation for the customer. At this point, you will need the SIM Card/IMEI number on a GSM phone or the ESN number on a CDMA phone. You will need to enter that information online or tell it to the activation rep over the phone. Ask ahead of time of area code the customer will like to get so that you can get them a phone number in that specific area code. If you have the online activation tool, and the customer is in front of you, you do have the option to get them an area code of their preference as well as the first three digits of their phone number. Many customer like to get a phone number that they can easily remember, so letting them choose is another way to provide excellent customer service.

Once the phone number is assigned, and activation is completed, you may need to program the phone. GSM phones are usually activated without any programming, while CDMA phones usually require additional activation by calling into the carrier's automatic activation system. The activation is usually instantaneous taking less than 5 minutes, but in rare occasions, it may take up to 2 hours to fully activate a line.

Dealer Contract

After the phone has been fully activated, the online activation tool will allow you to print out a contract form again with their phone number and a place for them to sign. It is good practice to print this out, and getting it signed by your customer one more time for your safety. If activation was done over the phone, the original contract form will be sufficient.

In addition to the contract that was produced online, you will need to get your customer to sign another contract that is independently supplied by you. This contract will protect you against any chargeback should a customer decide to cancel their service prior to your chargeback period defined by the carrier. The chargeback period is usually 6 months or 180 days, and if a customer cancels their contract prior to this period, you will owe the entire commission back to the carrier.

To protect yourself from this unexpected event, you will need to get the customer to sign a second contract that will allow you to charge their credit card should they cancel their service within 180 days. The contract will allow you to charge the customer the amount of commission that you have to give away, or a set amount that you choose to draw should there be a cancellation by the customer. The contract will usually state that you will charge $250-300 per line should the customer cancel their service prior to the chargeback period. You must do this to protect yourself from any chargeback by the customer.

Be sure to get the customer's understanding about this, and explain it well so that they understand. You are in business, and if they cancel prior to the chargeback period, it will mean that you are giving away the phone for free to them with a huge loss on your part. Make sure that the customer knows that if they cancel their service prior to 180 days of the activation date, they will have to pay the early termination fee of $175-200 with the carrier and another $250-300 from you. It is a big amount, so you will need to explain it in detail with them to obtain their understanding.

A copy of the dealer contract can be found on the next page. Keep in mind that this is only a sample, and it should be modified accordingly to meet your situation.


Sample Contract Between (Dealer) and (Customer)


Here is a sample contract form that you may consider using for your store. Be sure to modify it for your needs and consult a lawyer should you feel it is necessary to keep your interests protected.

*****************************


(Customer) has agreed to provide a promotional payment to (Dealer) for each qualified Authorized User who purchased a wireless telephone from (Dealer) and contracts with (Customer) to use their service and continues to use (Customer) continuously and uninterrupted for 181 days. The promotional payment enables (Dealer) to sell below mentioned equipment to the Authorized User at a purchase price, which is greatly reduced from the actual selling price.

Accordingly, (Dealer) and Authorized User agree as follows:
•Purchase the below mentioned phone equipment from (Dealer)
•Enter in to a service agreement with (Customer) for phone service.
•Use service for at least 181 day consecutively and uninterrupted.
•Remain on the original airtime rate plan or higher selected when service was established.
•Pay all wireless phone bills in full and on time.
•To hereby grant (Dealer) a security interest in the lien upon the below mentioned telephone equipment to secure the Authorized User's financial obligation to (Dealer)

In addition, Authorized User states that they have not had service with (Customer) in the past 365 days.

Should the Authorized User breach or cancel the agreement or otherwise discontinue service with (Customer) before 181 days of continuous and uninterrupted service, the Authorized User, upon request of (Dealer) to pay (Dealer) the sum of three hundred dollars ($300.00) immediately. The payment covers damages incurred under this agreement, including reasonable attorney's fees, and the loss of the below mentioned promotional payment.

I HAVE CAREFULLY READ THIS CONTRACT AND AGREE TO PAY MY WIRELESS PHONE BILLS IN FULL AND ON TIME. I FURTHER AGREE NOT TO CANCEL MY SERVICE OR CHANGE MY RATE PLAN TO A LOWER PLAN FOR ANY REASON, INCLUDING THEFT, DAMAGE OR MALFUNCTION, DURING THE FIRST 181 DAYS OF SERVICE. IF THIS CONTRACT IS BREACHED I AUTHORIZE (DEALER) TO CHARGE MY CREDIT CARD AND HEREBY PROVIDE AND IMPRINT FOR THAT PURPOSE.


Credit Card Type:

Authorized User Name:

Card #:

Expiration Date:

Wireless Number:

Date Activated:

Phone Type: ESN/SIM#:


Signature of Authorized User:

Zdroj: hubpages.com



Zobrazené novinky: 71-80
Další stránky:1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81 | 82 | 83 | 84 | 85

Slevy a výprodeje - Mobilní telefony a příslušenství - YDD! s.r.o. Aukce telefonů - Mobilní telefony a příslušenství - YDD! s.r.o. Jak volat a esemeskovat zdarma - Mobilní telefony a příslušenství - YDD! s.r.o. eKniha Jak neudělat chybu při výběru telefonu Nokia - Zlatý partner Nokia - Stříbrný partner Nokia NSeries Premium Partner Nokia Care - Základní servis Samsung Autorizovaný partner HTC Autorizovaný partner SonyEricsson Autorizovaný partner